سياسة الخصوصية

Introduction
Zad (“Zad”, “we”, “us”) respects your privacy. This policy explains how we collect, use, share, and protect personal data when you use the Zad app and our website at zad.leqyanya.com.

Data we collect
• Account data: name, phone number, and email if you add one.
• Delivery addresses and location: saved addresses, and precise location when enabled for delivery and captain tracking.
• Order data: items, amounts, order status, complaints, and ratings.
• Device and notifications: device identifiers or push tokens (e.g. OneSignal) to send order and promo notifications.
• Store/product photos: uploaded by businesses to manage menus and offers.

How we use data
• Account creation, sign-in, and SMS verification.
• Fulfilling orders, delivery, and live tracking.
• Sending order or promotional notifications when you allow them.
• Improving the service, preventing fraud, and providing support.
• Complying with legal obligations when required.

Sharing with others
We share only what is needed with:
• Stores and captains to fulfill your order.
• Technical providers (hosting, SMS, push, maps) under appropriate agreements.
We do not sell your personal data to third parties for marketing.

Retention and security
We keep data while your account is active or as needed to provide the service and meet legal duties. We use reasonable technical and organizational measures; no internet transmission is 100% secure.

Your rights
You may request access, correction, or account deletion from the app or by contacting us. We may retain some records when legally required or for legitimate operational needs.

Children
The app is not directed at children using delivery services without a parent or guardian.

Changes
We may update this policy from time to time. The updated version will be posted on this page with the effective date.

Contact
For privacy questions, contact us using the email or phone listed on this page.